Testimonials from our Customers

I want to thank you for your help in dealing with that bizarre customer problem. Your willingness to jump into the situation immediately and take personal responsibility for dealing with it was an extraordinary level of service in today’s environment where just getting to a human being is often impossible. It was even more extraordinary given that the problem was caused entirely by the customer’s bank and you easily could have said that Ascent had nothing to do with it and was unable to help. Your involvement turned around a negative customer experience and made us look exceptionally supportive (particularly compared to his bank).

Thank you again, and we sincerely appreciate all Ascent does for us.

-Harrison J. Klein
Hawaii Holiday Vacation Rentals

Ascent’s rates are very competitive as we have shopped around and the customer service they offer is exemplary.

-Christine Maltese
Jackson Mountain Homes

I would like to thank Regina and her staff for the excellent customer service they have given us over the years. They have always provided a quick reply to any questions and given suggestions that not only made sense but saved us money!

-Thelma Coffone
Tica Cabin Rentals

We have been using Ascent Processing for several years to handle our credit card processing. About 99% of our guests pay by credit card, so we need to be sure we get good customer service at a good price. Business is about relationships for me and I have been very satisfied with the professionalism and friendliness of the entire staff at Ascent. Their response time is always quick when we have questions or problems. They have been especially knowledgeable in helping us handle chargeback issues and in educating us on what we can do to avoid future chargebacks. They have also guided us through the maze a couple of times when we were dealing with credit card fraud & scams. I am approached frequently by other credit card processing companies to switch over, however, I always turn them down. We are quite happy with the business relationship we have with Ascent.

-Betsy LaBarge
Cascade Property Management

Regina, I would like to thank you for all your time and diligence in setting up our merchant account. I know at times it was difficult putting all the pieces together however you made it painless. In addition I appreciate the time you took to explain all the process and procedures.

It was a joy to work with you and your fellow coworkers at Ascent Processing!

-Dennis Robinson
Hatteras Marlin Motel
Hatteras, NC

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